Help your member companies elevate their sales, customer service and management abilities with Warm Thoughts’ proven and cost-effective employee training workshops.
Whether it’s the customer service rep on the phone, the technician in the basement or the equipment sales person in the kitchen, our company employees have the greatest influence on the decisions our customers make. And the unfortunate reality is that far too many of our customer-facing employees just aren’t as skilled in nurturing relationships and generating sales opportunities as we need them to be.
As the battle for customers becomes more acute and our market share is stagnant or is shrinking, holding onto every customer and generating more sales become of paramount importance. Warm Thoughts specializes in bringing hard-hitting, impactful training workshops to state and regional associations, making valuable training available to an area at a fraction of what it would cost for one individual company to hire a trainer for their staff. Literally thousands of heating oil and propane employees have attended our workshops in the last 5 years. And our trainers – who have decades of experience both training and running heating oil and propane operations – are consistently rated very highly by company employees and company managers alike.
As you build your association plans, consider including a Warm Thoughts Customer Service, Sales and Management Training Series as part of your offerings to your members.
Interested in discussing a customized training program for your association and its members? Contact Rich Carrione today.
Clifton, NJ 07012